Keyboard

Right-click a ticket - a row, a card, or the bar of an open one - for Open, Duplicate, Share and Remove.

/ or Ctrl+K
Find
n
Raise a ticket
j k
Next and previous ticket in the list
Enter
Open the ticket that is selected
t d
Take it, or mark it done, without opening it
Esc
Close the ticket, the menu, or this
?
This sheet

Inside a ticket

j k
Next and previous ticket in the list you opened it from
e
Edit the detail
c
Write a comment
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Urgency: now, soon, whenever

While writing

Ctrl+B I E K
Bold, italic, code, link
Enter
In a list, the next item; on an empty item, the end of the list
Ctrl+Enter
Save the detail, or send the comment
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LFG!
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Queue

Triage runs on the way in. You do not choose a list, a space or a priority, because there are none.

/q/
Sits under

A queue is a stream of work with its own list and board, and it may sit under one other queue: two levels, never three. A queue with others under it shows their tickets in its own list. The slug is what appears in the URL, at either level, and is cleaned the way WordPress cleans one.

LFG!

LFG! Make good work move.

LFG! exists to give the Matter Solutions team energy and momentum, not administration and drag.

We bring three ideas into the way we work:

Kaizen: make it better.

See something that could be improved? Put it into LFG! immediately. The Chrome extension makes capturing an idea, problem or opportunity almost effortless. Small improvements, made constantly, compound into something much bigger.

Genchi Genbutsu: go and see.

The people closest to the work understand it best. LFG! keeps our team at the coal face, solving real problems, seeing what actually happens and feeding what they learn straight back into what we do next.

Ikigai: do work worth doing.

We want people spending more of their time doing work they are good at, care about and enjoy, while creating real value for our clients, the team and themselves. Good work should bring satisfaction, recognition and reward.

LFG! connects those ideas:

See it → improve it → do it → learn from it → make it better.

The system shouldn't be an anchor that people have to drag behind them. It should be an engine.

It removes friction, keeps work moving between humans and AI, and helps the next useful thing become obvious.

Less managing work. More doing great work.

LFG! Let's F'ing Go.

Energy, momentum and action. Not an anchor. An engine. Ideas into impact, faster.